CASE STUDIES

PeopleSoft	Heathcare	Telus - Hamilton Health Sciences HRMS Upgrade
	Transportation	Air Canada HRMS Upgrade
MS Dynamics	Waste Management	Dongara
	Healthcare	KMH

TORSTAR Media Group

The Business Challenge

The client has grown significantly over the past several years, acquiring numerous newspaper organizations and diversifying its product offerings to customers in its key markets. This growth and the resulting increase in the complexity and needs of the business put significant strain on the delivery of Human Resource services both to its rapidly growing employees and to its partners leading the various businesses within the organization.

How Solutia Helped

Solutia worked with the organization to:

• Interview executives in HR and IT to understand how HR was aligning its 3 - 5 year vision to the goals of the core business
• Review current operations and recently completed internal HR system reviews looking at opportunities to improve HR business performance
• Identify specific opportunities to improve HR and payroll processes and systems
• Provide direction on issues and challenges that the company may encounter in implementing changes to the delivery of HR services

Results

The study found that the current HR organization, processes and systems were operating effectively, notwithstanding the recent proliferation of point solutions for various HR process requirements.

The next steps for the organization were to develop a new target HR service delivery model, driven by the expected strategic and tactical HR requirements for the next 5 years, to include both the target software applications as well as a determination of which processes to outsource.

Similarly, growth in the complexity of the business from one where IT had only one HR customer prior to the acquisitions the company executed to one where there are multiple HR customers with very different needs has driven a need for HR and IT to collaborate even more closely and to introduce much more formal processes for managing change.